1. Overview
This Refund Policy applies to paid subscriptions for Xpodex. By subscribing to a paid plan, you agree to the terms described here and in our Terms of Service.
2. Free Plan
The Free plan does not require payment. No refunds apply because no charges are made.
3. Paid Subscriptions
Paid plans, including Pro and Enterprise, are billed in advance on a recurring basis according to the billing cycle selected at checkout.
Subscription fees are generally non-refundable once a billing period has started, except where required by applicable law or as described below.
4. Refund Eligibility
We may issue a refund at our discretion in cases such as:
- Duplicate or erroneous charges
- Extended service outages caused by Xpodex
- Billing errors on our part
Refund requests must be submitted within 14 days of the charge in question.
5. Cancellations
You may cancel a paid subscription at any time from your account settings. Cancellation stops future charges but does not automatically entitle you to a refund for the current billing period.
After cancellation, you will retain access to paid features until the end of the current billing period, unless otherwise stated at checkout.
6. Chargebacks
If you believe a charge is incorrect, please contact us before initiating a chargeback. We will work with you to resolve billing issues promptly.
7. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
8. Contact
For refund requests or billing questions, email support@xpodex.com.